Meet the team

Hayley Maddox – Director, Psychotherapist and Supervisor










My name is Hayley Maddox.  I run your counselling service.  I am also a therapist and a supervisor. In my work with both clients and supervisees. I am very conscious not to apply theory to an individual and to work in an open and relational way.  I believe that the success of the work I do with clients and supervisees is in the relationship that we form.

I work hard to build open relationships, where there is a sense of trust and safety.  And do my best to help people to feel at ease when talking to me.  I also ensure that I offer a confidential and safe environment for feelings, circumstances and relationships to be explored openly and without judgement. I also work in a creative, dynamic and challenging way.

I am Psychodynamically trained to masters level, but I also have Person- Centred  training and experience. My approach to therapy is one that aims for clients to gain an in depth understanding about who they are, the experiences and relationships they have had, and the impact of these.  My supervision training was completed with CASCADE and was a creative course in individual and group supervision.

I have had a lot of experience in different therapeutic settings, including managing an eating disorder service, running an addiction clinic and working for a healthy living centre.  I have also worked as a counsellor in GP surgeries and for several different charities.  This includes voluntary counselling work that I have done overseas in South Africa and for charities such as MIND. I have also supervised in many different settings, ranging from private practice to a general counselling service.

I have run several therapy groups for people living with mental health issues, delivered a lot of couples / relationship counselling, and specifically done a lot of work with eating disorders and addiction.

Currently I see clients on an individual basis, work with couples and supervise.  I also deal with all of the enquiries for counselling, so from the minute you call or e mail, I will take the time to listen and to help you get the support that you need.

Indira Chima – Counsellor 









Hello.  My name is Indira Chima.  I am passionate about the long term benefits of ‘talking therapies’​ and committed to making a difference to my clients’​ lives.

Counselling is normally weekly and typically lasts from six sessions to one year or more depending on the issues you are bringing. Short-term counselling is useful if you’d like to focus on a particular issue or are experiencing a recent and readily identifiable problem and longer term therapy benefits clients who would like to make changes at a deeper level.

I work with adults and young people (over 16) and I’m also trained to work with couples.  My counselling experience is diverse and includes:-

  • Relationship Difficulties
  • Couple Counselling
  • Anxiety & Depression
  • Bereavement Counselling
  • Work Stress
  • Self Harm
  • Low Self esteem
  • Addictions
  • Disordered (emotional) Eating
  • Abuse
  • Personal Development
  • General Counselling

As a contemporary (psychodynamic) therapist, my approach involves sensitively looking at how past experiences might impact on your life today.  Psychodynamic counselling goes beyond symptoms and attempts to get to the root cause of the problems and the emotions that underlie behaviour. As a result, the benefits and effects of therapy are considered to be more permanent and lasting.

Whilst psychodynamic theory informs my practice, I use a client-focussed, integrative approach which simply means that I have different tools in my toolkit and will find the right one for you!

My background is in industry and commerce where I worked for a number of years before changing direction and training to become a therapist.  As a result of my background I have an excellent understanding of the stresses and pressures of personal and work life that some clients may be facing.

I hold a Master’s degree in Contemporary Therapeutic Counselling and am a Registered Member of the BACP (see below) and governed by their professional Code of Practice and Ethics.

Finally, as well as working for ‘Your Counselling Service’ I have an established private practice and previously worked in youth counselling.

Magna Erasmus – Counsellor 









My name is Magna Erasmus.  My aim is to enable clients to find their own way to deal with difficult life issues.  I believe that the relationship I have with my clients is the key to helping them achieve their goals and to enable them to live their lives to the full.

I believe that all clients are different and respect that they need to be treated as individuals.  I also see confidentiality as the key to our therapeutic relationship.

I am an integrative counsellor:  therapeutically trained in CBT (Cognitive
Behaviour Therapy) and Person Centred Therapy.

I have experience working and supporting clients dealing with domestic violence, childhood abuse, lack of self-confidence, miscarriages,infant loss, bereavement, anger and anxiety just to name a few.  I also offer relationship counselling – offering
couples the space to strengthen and change their relationships.

I aim to provide my clients with a safe and secure space where they can deal with their hurt and regain control of their lives in order to live In a more fulfilling and happy way. Most of all I strive to create an environment where clients feel respected and cared for.

I work very hard to support and help my clients with where they are at and hope that you will accept the invitation to step into the caring space we offer at Your Counselling Services.

Sarah Ralph – Counsellor









My name is Dr. Sarah Ralph, my aim as a therapist is to work collaboratively with my clients in order to develop a strong, respectful, non-judgemental and honest therapeutic relationship. I consider that the client is their own expert, and my role is to utilise my psychological skills to facilitate and support the client’s journey through managing and overcoming the difficulties and challenges of life.

I am an integrative counselling psychologist, trained to Doctoral level. I am therapeutically trained in Psychodynamic theory and principles, Person-Centred Therapy, Cognitive Behavioural Therapy, Existential Psychotherapy and Dialectical Behavioural Therapy. As a counselling psychologist, I draw upon each of these theories and disciplines, and consider their scientific evidence base, in order to create a therapeutic experience that is unique to the client’s individual needs.

I believe that the relationship between therapist and client is central to the process of change; I therefore aim to provide a safe, empathic space for the client to feel relaxed and contained, in order to explore and reflect upon their experiences.

I have worked therapeutically with both individuals and groups and within various settings including hospitals; both outpatient and inpatient units, psychological and welfare services, non-profit charitable organisations, primary schools, and Her Majesty’s Prison Service. My clients are as diverse as the world in which we live and I endeavour to be culturally aware within my practice.

My areas of work include depression, stress, bereavement and grief, anxiety, panic, phobias, self-esteem, self-worth, confidence, body image, eating disorders, suicidality and para-suicidal/self-harming behaviours, family and relationship issues, trauma, and abuse (not an exhaustive list). I specialise in the treatment of personality disorders, enabling the client to function successfully within the community and limit inpatient admissions.

The therapy I facilitate is delivered via both face to face sessions and video calling such as skype/FaceTime. I complete 4 weeks of face to face sessions followed by 4 weeks of skype/FaceTime on a rolling basis. The unique nature of therapy means that it can be time-limited or may be open-ended, it may be goal orientated or more flexibly experienced, importantly your therapeutic experience will be determined by what you want, and how therapy can help you to achieve that.

Nina Beirne – Counsellor









My name is Nina Beirne. I am trained in the psychodynamic approach to counselling with a strong relational emphasis. My approach to counselling looks at understanding how our past experiences influence and shape us in the here and now. I believe that when we can make meaning out of our experiences, our goals become more attainable and increase the choices available to us.

Our work would include gaining a deeper insight and understanding into unresolved or difficult issues.  A vital aspect of counselling would include exploration of feelings and thoughts in order to understand how you have been affected and influenced by past or current events in your life. This process can gain a greater self-awareness and insight into change and a newer understanding.

My experience includes working with clients from a diverse cultural background and includes working with people affected by loss, domestic violence, bereavement, adjusting to divorce, young people’s counselling, general counselling, disability, miscarriage, lack of self-confidence, anger and anxiety, or have been victims of abuse. The work may be short or long- term, and is carried out in a non-judgemental and sensitive manner within a confidential, ethical framework, according to my membership.

Leanne – Counsellor









My name is Leanne and I am an integrative counsellor.  In my work I use Person Centred counselling, Cognitive Behavioural therapy and a Psychodynamic approach.

I have experience working with clients of various ages and backgrounds.  I have worked with a variety of areas, such as depression, anxiety and relationship problems.  I have a lot of experience supporting clients through the rehabilitation process from drugs and alcohol abuse.

I acknowledge that each person is unique, and so it is important to establish a way of working that is suitable for each individual client.
My aim is to create an environment where a trusting relationship is established within a confidential space. I believe that the combination of a safe atmosphere, support, encouragement and compassion clients will feel comfortable enough to explore their thoughts, concerns and feelings.

I feel that counselling is a collaborative process, so I work hard with the client to address their thought patterns and behavior in order find a way of moving forward which feels right for them. 
Lauren Street – Counsellor








My name is Lauren Street. I am primarily trained in CBT/REBT but I am also able to work with an integrative approach in order to suit your needs offering Mindfulness, Neuro Linguistics and Solution Focused Therapy. These therapeutic approaches will help clients better understand themselves and where they want to be in the future.

My core belief is that if no two people are the same why should their therapy? I believe that building a strong bond with clients is vitally important so I will always ensure they have a safe space in which to talk.

I have spent the last two years working voluntarily at the charity Mind where I have worked with people from a wide variety of backgrounds and ethnic cultures. My counselling experience includes working with trauma, grief through loss, depression, anger, low self-esteem, phobias, OCD, anxiety and relationship difficulties.

I offer both short-term and long-term counselling sessions on a weekly one-to-one basis to offer the most flexible and rewarding service.

I am a member of both the National Counselling Society, BABCP and the BACP and adhere to their ethical frameworks at all times.


Roxanne Bigwood – Counsellor in training

My Name is Roxanne Bigwood. I am a student counsellor currently studying a level 5 Diploma in Therapeutic Counselling.
I offer Person Centred Counselling in a safe and confidential space where you are able to explore any worries or difficulties you may have in a non judgemental environment.
I am experienced working with a variety of areas on my training course and I am here to offer support if you are currently struggling and need it.
I run the low fee service for your counselling service on a Friday morning and lunchtime. This makes therapy more affordable and accessible for people. So if this is something that would suit you please just ask for an appointment with myself.

Please note that all of the therapists at your counselling service are members of the BACP – British Association for Counselling and Psychotherapy.  Our director Hayley is also an accredited member.

The BACP monitor all counsellors and ensure that they are all abiding by the code of ethics. As a member I take their code of ethics very seriously. This means for example that we respect client confidentially and all attend regular supervision , as well as personal therapy. We would not break your confidentiality unless we felt that you were at serious risk of hurting yourself or another person. If this was the case we would discuss this with you first. Please click here for more information and to visit their website.