Meet the team

Hayley Maddox – Director, Psychotherapist and Supervisor










My name is Hayley Maddox.  I am the director of Your Counselling Service.

After working in several different places I decided to set up my own counselling service. I am very passionate about the work that I do and focus on giving every individual the attention and time that they deserve. This happens from the moment you contact me.

Over the years my team has grown and the service has developed. We now offer a wide range of therapy and work with a large variety of issues. I am very proud of the work that we do and believe that the relationships we form are at the heart of it.

As well as running your counselling service I see clients myself and supervise other therapists.  I work hard to build open relationships, where there is a sense of trust.  My aim is for every individual to feel at ease when talking to me and to always know that they are heard and valued.

At your counselling service we provide a confidential, safe and non judgemental environment.  I personally work in a very creative, dynamic and challenging way – and I encourage this throughout the team. If nothing changes then nothing changes. Our goal is to facilitate growth and change.

I am Psychodynamically trained to masters level, but I also have Person- Centred training and experience. I work with individuals, couples and I am experienced in running group therapy. My supervision training was completed with CASCADE and was a creative course in individual and group supervision.

I have had a lot of experience in different therapeutic settings, including managing an eating disorder service, running an addiction clinic and working for a healthy living centre.  I have also worked as a counsellor in GP surgeries and for several different charities.  This includes voluntary counselling work that I have done overseas in South Africa and for charities such as MIND. I have also supervised in many different settings, ranging from private practice to a general counselling service.

I am a very focused individual – whoever I am with and whatever I am doing – always gets my full attention. I believe in the work that we do and I know the difference it makes. If you come to see me or any member of my team I promise you will in good hands. We are here to help.

Indira Chima – Counsellor









I love what I do! Every day I see the positive impact that my work has on my clients lives.

My background is in industry and commerce where I worked for a number of years before changing direction and training to become a therapist. As a result of my background I have an excellent understanding of the stresses and pressures of personal and work life that some clients may be facing.

After training as a psychodynamic therapist, I studied for a Masters degree in Contemporary Therapeutic Counselling and completed further training in couple counselling and Cognitive Behavioural Therapy (CBT) before becoming a Registered member of the British Association for Counselling & Psychotherapy (BACP).

I work with adults and young people (over 16).  My counselling experience is diverse and includes:-

  • Relationship Difficulties
  • Couple Counselling
  • Anxiety & Depression
  • Bereavement Counselling
  • Work Stress
  • Self Harm
  • Low Self esteem
  • Addictions
  • Disordered (emotional) Eating
  • Abuse
  • Personal Development
  • General Counselling

I’m a firm believer in working with the ‘person’ and not the ‘label’ and this lays the foundation for the way I work.

As a contemporary (psychodynamic) therapist, my approach involves sensitively looking at how past experiences might impact on your life today.  Whilst psychodynamic theory informs my practice, I use a client-focussed, integrative approach which simply means that I have different tools in my toolkit and will find the right one for you!

As well as working for ‘Your Counselling Service’ I have an established private practice and previously worked in youth counselling. I look forward to meeting you!


Magna Erasmus – Counsellor 








Life offers us many wonderful and enjoyable moments. At times life might offer us a different kind of experience. Some experiences and moments might be tiring, stressful and depleting. We might go through times when life feels very challenging, we might feel that we are struggling to get through day to day living.  During these times we experience thoughts, feelings and body sensations that feel uncomfortable and we might feel that we are stuck and we are unsure how to deal with it all.

Perhaps you are facing great challenges or an accumulation of small challenges, or perhaps you have experienced a life changing event, suffer with depression, anxiety, feeling sad, struggling with food, or just feel challenged by life. Or perhaps you might feel your life lacks meaning or sense that there is something missing.

Counselling can help you give voice to your pain and heartbreak.  It offers a safe, confidential space where you can voice difficult thoughts and experiences, where you will be heard and supported.

How I can help you:

The sessions and work will be tailored around what you need not just in the moment, but also what you perhaps needed in the past and what we can put in place for your life to feel different going forward.  I am an integrative therapist, which means I draw from many models of therapy to assist you in the way that is going to be most helpful to you.

During the sessions I am there to listen and to help you make sense of the things that feel unclear.  I am not there to offer advice, but to help you find the answers within that will be helpful to you and the things you find difficult.  Together we will find ways for your life to feel better and for your well-being to improve.

I work holistically.  So we will not just look at what you think and feel but also what your body has been carrying as our bodies that house our feelings, thoughts and experiences.  In working holistically we can give voice to what your bodies have been struggling to let go of.

I am there to support you during our time together.  Having someone to talk to and to know that you have a safe space can make all the difference in us dealing with the difficult situations we might find ourselves in.

The work will be open ended.  You can see me for as long as you need.  Sometimes we can benefit from short term therapy and at other times we might need the support for longer.

If you feel that I am the person that can help you.  Please do call Your Counselling Service to make an appointment.

Nina Beirne – Counsellor









My name is Nina Beirne. I am trained in the psychodynamic approach to counselling with a strong relational emphasis. My approach to counselling looks at understanding how our past experiences influence and shape us in the here and now. I believe that when we can make meaning out of our experiences, our goals become more attainable and increase the choices available to us.

Our work would include gaining a deeper insight and understanding into unresolved or difficult issues.  A vital aspect of counselling would include exploration of feelings and thoughts in order to understand how you have been affected and influenced by past or current events in your life. This process can gain a greater self-awareness and insight into change and a newer understanding.

My experience includes working with clients from a diverse cultural background and includes working with people affected by loss, domestic violence, bereavement, adjusting to divorce, young people’s counselling, general counselling, disability, miscarriage, lack of self-confidence, anger and anxiety, or have been victims of abuse. The work may be short or long- term, and is carried out in a non-judgemental and sensitive manner within a confidential, ethical framework, according to my membership.

Leanne – Counsellor










My name is Leanne and I am an integrative counsellor.  In my work I use Person Centred counselling, Cognitive Behavioural therapy and a Psychodynamic approach.

I have experience working with clients of various ages and backgrounds.  I have worked with a variety of areas, such as depression, anxiety and relationship problems.  I have a lot of experience supporting clients through the rehabilitation process from drugs and alcohol abuse.

I acknowledge that each person is unique, and so it is important to establish a way of working that is suitable for each individual client.
My aim is to create an environment where a trusting relationship is established within a confidential space. I believe that the combination of a safe atmosphere, support, encouragement and compassion clients will feel comfortable enough to explore their thoughts, concerns and feelings.

I feel that counselling is a collaborative process, so I work hard with the client to address their thought patterns and behavior in order find a way of moving forward which feels right for them. 
Lauren Street – Counsellor







My name is Lauren Street. I am primarily trained in CBT/REBT but I am also able to work with an integrative approach in order to suit your needs offering Mindfulness, Neuro Linguistics and Solution Focused Therapy. These therapeutic approaches will help clients better understand themselves and where they want to be in the future.

My core belief is that if no two people are the same why should their therapy? I believe that building a strong bond with clients is vitally important so I will always ensure they have a safe space in which to talk.

I have spent the last two years working voluntarily at the charity Mind where I have worked with people from a wide variety of backgrounds and ethnic cultures. My counselling experience includes working with trauma, grief through loss, depression, anger, low self-esteem, phobias, OCD, anxiety and relationship difficulties.

I offer both short-term and long-term counselling sessions on a weekly one-to-one basis to offer the most flexible and rewarding service.

I am a member of both the National Counselling Society, BABCP and the BACP and adhere to their ethical frameworks at all times.

Roxanne Bigwood – Counsellor in training

My Name is Roxanne Bigwood. I am a student counsellor currently studying a level 5 Diploma in Therapeutic Counselling.
I offer Person Centred Counselling in a safe and confidential space where you are able to explore any worries or difficulties you may have in a non judgemental environment.
I am experienced working with a variety of areas on my training course and I am here to offer support if you are currently struggling and need it.
I run the low fee service for your counselling service on a Friday morning and lunchtime. This makes therapy more affordable and accessible for people. So if this is something that would suit you please just ask for an appointment with myself.

Please note that all of the therapists at your counselling service are members of the BACP – British Association for Counselling and Psychotherapy.  Our director Hayley is also an accredited member.

The BACP monitor all counsellors and ensure that they are all abiding by the code of ethics. As a member I take their code of ethics very seriously. This means for example that we respect client confidentially and all attend regular supervision , as well as personal therapy. We would not break your confidentiality unless we felt that you were at serious risk of hurting yourself or another person. If this was the case we would discuss this with you first. Please click here for more information and to visit their website.