Meet the team

Hayley Maddox – Director, Counsellor and Supervisor







My name is Hayley Maddox.  I am the director of Your Counselling Service.

After working in several different places I decided to set up my own counselling service. I am very passionate about the work that I do and focus on giving every individual the attention and time that they deserve. This happens from the moment you contact me.

Over the years my team has grown and the service has developed. We now offer a wide range of therapy and work with a large variety of issues. I am very proud of the work that we do and believe that the relationships we form are at the heart of it.

As well as running your counselling service I see clients myself and supervise other therapists.  I work hard to build open relationships, where there is a sense of trust.  My aim is for every individual to feel at ease when talking to me and to always know that they are heard and valued.

At your counselling service we provide a confidential, safe and non judgemental environment.  I personally work in a very creative, dynamic and challenging way – and I encourage this throughout the team. If nothing changes then nothing changes. Our goal is to facilitate growth and change.

I am Psychodynamically trained to masters level, but I also have Person- Centred training and experience. I work with individuals, couples and I am experienced in running group therapy. My supervision training was completed with CASCADE and was a creative course in individual and group supervision.

I have had a lot of experience in different therapeutic settings, including managing an eating disorder service, running an addiction clinic and working for a healthy living centre.  I have also worked as a counsellor in GP surgeries and for several different charities.  This includes voluntary counselling work that I have done overseas in South Africa and for charities such as MIND. I have also supervised in many different settings, ranging from private practice to a general counselling service.

I am a very focused individual – whoever I am with and whatever I am doing – always gets my full attention. I believe in the work that we do and I know the difference it makes. If you come to see me or any member of my team I promise you will in good hands. We are here to help.

Indira Chima – Counsellor








I love what I do! Every day I see the positive impact that my work has on my clients lives.

My background is in industry and commerce where I worked for a number of years before changing direction and training to become a therapist. As a result of my background I have an excellent understanding of the stresses and pressures of personal and work life that some clients may be facing.

After training as a psychodynamic therapist, I studied for a Masters degree in Contemporary Therapeutic Counselling and completed further training in couple counselling and Cognitive Behavioural Therapy (CBT) before becoming a Registered member of the British Association for Counselling & Psychotherapy (BACP).

I work with adults and young people (over 16).  My counselling experience is diverse and includes:-

  • Relationship Difficulties
  • Couple Counselling
  • Anxiety & Depression
  • Bereavement Counselling
  • Work Stress
  • Self Harm
  • Low Self esteem
  • Addictions
  • Disordered (emotional) Eating
  • Abuse
  • Personal Development
  • General Counselling

I’m a firm believer in working with the ‘person’ and not the ‘label’ and this lays the foundation for the way I work.

As a contemporary (psychodynamic) therapist, my approach involves sensitively looking at how past experiences might impact on your life today.  Whilst psychodynamic theory informs my practice, I use a client-focussed, integrative approach which simply means that I have different tools in my toolkit and will find the right one for you!

As well as working for ‘Your Counselling Service’ I have an established private practice and previously worked in youth counselling. I look forward to meeting you!


Magna Erasmus – Counsellor 







Life offers us many wonderful and enjoyable moments. At times life might offer us a different kind of experience. Some experiences and moments might be tiring, stressful and depleting. We might go through times when life feels very challenging, we might feel that we are struggling to get through day to day living.  During these times we experience thoughts, feelings and body sensations that feel uncomfortable and we might feel that we are stuck and we are unsure how to deal with it all.

Perhaps you are facing great challenges or an accumulation of small challenges, or perhaps you have experienced a life changing event, suffer with depression, anxiety, feeling sad, struggling with food, or just feel challenged by life. Or perhaps you might feel your life lacks meaning or sense that there is something missing.

Counselling can help you give voice to your pain and heartbreak.  It offers a safe, confidential space where you can voice difficult thoughts and experiences, where you will be heard and supported.

How I can help you:

The sessions and work will be tailored around what you need not just in the moment, but also what you perhaps needed in the past and what we can put in place for your life to feel different going forward.  I am an integrative therapist, which means I draw from many models of therapy to assist you in the way that is going to be most helpful to you.

During the sessions I am there to listen and to help you make sense of the things that feel unclear.  I am not there to offer advice, but to help you find the answers within that will be helpful to you and the things you find difficult.  Together we will find ways for your life to feel better and for your well-being to improve.

I work holistically.  So we will not just look at what you think and feel but also what your body has been carrying as our bodies that house our feelings, thoughts and experiences.  In working holistically we can give voice to what your bodies have been struggling to let go of.

I am there to support you during our time together.  Having someone to talk to and to know that you have a safe space can make all the difference in us dealing with the difficult situations we might find ourselves in.

The work will be open ended.  You can see me for as long as you need.  Sometimes we can benefit from short term therapy and at other times we might need the support for longer.

If you feel that I am the person that can help you.  Please do call Your Counselling Service to make an appointment.


Leanne – Counsellor








My name is Leanne and I am an integrative counsellor.  In my work I use Person Centred counselling, Cognitive Behavioural therapy and a Psychodynamic approach.

I have experience working with clients of various ages and backgrounds.  I have worked with a variety of areas, such as depression, anxiety and relationship problems.  I have a lot of experience supporting clients through the rehabilitation process from drugs and alcohol abuse.

I acknowledge that each person is unique, and so it is important to establish a way of working that is suitable for each individual client.
My aim is to create an environment where a trusting relationship is established within a confidential space. I believe that the combination of a safe atmosphere, support, encouragement and compassion clients will feel comfortable enough to explore their thoughts, concerns and feelings.
I feel that counselling is a collaborative process, so I work hard with the client to address their thought patterns and behavior in order find a way of moving forward which feels right for them. 
Lauren Street – Counsellor







My name is Lauren Street. I am primarily trained in CBT/REBT however, I am also able to work with other therapeutic models that compliment this type of therapy. This gives me lots of tools to work with you in order to move forward and create lasting emotional change.

I have a passion for helping people and keep my clients at the heart of everything I do. My core belief is that if no two people are the same why should their therapy be? I’ll work with you as an individual to find the most effective way to work through your issues. 

My clinical experience includes, although not limited to:

  • Anxiety

  • Depression

  • Anger

  • Eating Disorders

  • Relationship issues

  • OCD

  • Phobias 

  • Bereavement

  • Loss

  • Low Self-esteem

  • Suicidal Thoughts

  • Self-harm

  • Gender Identity issues

  • Sexuality issues

  • Insomnia

  • Emotional & physical burnout

I am also the young person’s counsellor within YCS and am able to work with children who are attending senior school and older (10+). Adolescence is a really important time of our lives where lots of change happens. Sometimes it can feel really difficult to deal with but counselling can help. Counselling for adolescents is conducted via face to face meetings only and can also involve parents or caregivers as well as the young person.

I offer both short-term and long-term counselling sessions on a weekly one-to-one basis or via Skype to offer the most flexible and rewarding service. Skype sessions are available for clients aged 18 and over. 

I am an accredited member of the National Counselling Society as well as holding memberships with BABCP & BACP and adhere to their ethical frameworks at all times, this also includes the BACP 2019 Young Person’s Framework. 


Roxanne Bigwood – Counsellor

My Name is Roxanne Bigwood and I offer Person Centred Counselling in a safe and confidential space where you are able to explore your thoughts and feelings without the fear of being judged. I am experienced in counselling adults and adolescents with many different issues including depression, anxiety, self harm, low self-esteem, addiction and abuse. I also work with clients experiencing gender issues, self-destructive behaviours and chronic illnesses and disabilities.
We all experience challenges and difficult experiences in our lives, which at times may leave us feeling scared, confused or alone. You may feel you are unable to talk to friends or family about your experiences and how you are feeling. Through our work together, I will help you to unravel and explore your thoughts and feelings and make sense of them. Once you are able to understand yourself and your experiences better, it becomes easier to make positive changes in your life.

Sharon – Counsellor 









Sometimes life gets too much, and we can feel completely overwhelmed. I can offer you a safe space to explore the challenges that you are facing.

Making the first step to speak to someone is a very courageous move but it will be the start of a journey. A journey that I can support you with. One where you can work through different issues and find opportunities for change.

Sharing your concerns in a warm, compassionate environment without judgement, will lead to better understanding, self-esteem, and life fulfilment.

My name is Sharon, and I am an Integrative Therapist offering Person Centred Counselling, Psychodynamic Analysis and Cognitive Behavioural Therapy.   We are all individuals and as such, no one style fits all.

I like to use the therapeutic approach that best suits you. My aim is to offer support and guidance.  To also help facilitate finding perspective when faced with uncertainty in life. In whatever form it presents itself.


Please note that all of the therapists at your counselling service are members of the BACP – British Association for Counselling and Psychotherapy.  Our director Hayley is also an accredited member.

The BACP monitor all counsellors and ensure that they are all abiding by the code of ethics. As a member I take their code of ethics very seriously. This means for example that we respect client confidentially and all attend regular supervision , as well as personal therapy. We would not break your confidentiality unless we felt that you were at serious risk of hurting yourself or another person. If this was the case we would discuss this with you first. Please click here for more information and to visit their website.